Terms, Conditions & Refund policy

Payments

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• Nursery & Home-Education Groups – invoiced monthly via our Famly app (see Fees Policy).
   

• Stay & Play, Parties & Weekend Events – booked and paid online via our Bookwhen site (card payment).
   

• Private Sessions (e.g. school trips, short breaks or placements via Local Authority) – invoiced and payable in advance.
   

• Accepted Methods – card, cash, BACS, Tax-Free Childcare, childcare vouchers, or childcare grant scheme.
   

Cancellations & Refunds

If Kids Go Wild cancels (e.g.staff illness):

• You may transfer to another session free of charge, in the exception is our closure for poor weather conditions, in these closures we cannot offer a refund or transfer to our home-education or Nursery groups. Holiday club children will be offered a transfer.
   

• Refunds are not offered except in exceptional circumstances at the discretion of the Director.
   

• Nursery & Home-Ed sessions follow separate Weather & Fees Policies as mentioned above.
   

If your child is unwell:

• No refunds are given, but tickets can be transferred if you notify us at least 12 hours before your session.
   

• For party bookings, we will try to re-schedule. If not possible, a refund may be considered at the Director’s discretion.
   

If a parent/carer cancels:

• For block/season bookings – cancellation must be made at least 10 days before the start date to receive a refund.
   

• No refunds are given for:
   

  • Missed individual sessions within a block.
     

  • One-off sessions cancelled after booking.
     

  • Stay & Play block bookings once the term has started.
     

• Refunds are not given if a child does not enjoy the session, or if a parent changes their mind about attending (including concerns about weather – sessions run in all safe weather conditions).
   

• Activities may occasionally change due to weather or site conditions. We reserve the right to adapt sessions when needed.
   

Late Payments

• Holiday Club payments are due at the time of booking. If using Tax-Free Childcare, you must show proof of payment before your child attends.
   

• Late fee: £10 per day for overdue payments.
   

• Unpaid balances may result in legal action to recover fees.
   

Late Pick-Ups

• A 5-minute grace period applies.
   

• After 10 minutes, a £10 late fee per additional 10 minutes will be charged.
   

• This covers additional staffing costs.

Feedback & Concerns

We welcome feedback and open communication.
You can share comments or concerns:

• Verbally at a session
   

• By phone
   

• By email in writing
   

We value your understanding and support in helping us keep our sessions fair, safe, and enjoyable for all families.